![]() One thing worth trying if you suspect that might be the case, is going to File / Export and save it out as an IDML file, then reopening that file and saving it as a standard InDesign file. Sometimes this kind of problem can be caused by corruption in an InDesign file, and this is especially obvious if the crash always happens when you try and open one particular file. You can also save and then reload things like print presets and document presets by going into them from the file menu and clicking define then saving them. That way if doing this doesn’t solve the problem you can always restore the preferences. The downside of this is it wiped your personal settings, including document and print presets, so I would suggest synching whatever settings you can to the cloud first to save a bit of time. Personally I find this fixes almost all my crashing issues. After a few seconds you should then get a pop up box that asks if you want to reset the preferences. To reset the preferences simply restart InDesign and hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac). In fact personally I find this method has worked almost everytime over many years. Having said that it generally does fix recurring crashes in InDesign (and Photoshop / Illustrator). This does wipe any customisation so if you have personalised workspaces, etc. The next thing which I usually try is resetting the InDesign preferences. It’s worth a go and only takes a few minutes. Generally this won’t resolve the problem but I have come across situations where it has. OK it sounds kind of obvious, but one thing you could do it restart the computer itself. There are a few things you can do to stop this, other than simply reinstalling InDesign. I should have a call from an French technician soon.Whilst InDesign is generally pretty stable I do sometimes come across people who have an issue with InDesign crashing repeatedly. I tried to pause sync from creative cloud's general options but when Illustrator starts it's seems to still sync with cloud (No cross on the cloud icon)Īnother detail: when internet connection is on and I try to disconnect the user (help / disconnect useradress), the dialog box which should show connection alert or fields (As on others Adobe apps) is white and freeze. It looks like the issue is caused by cloud space synchronisation (Which I don't use) and only with Illustrator (It's okay with other apps). Illustrator close normaly when internet connection is off. Microsoft Edge updated and set as default browser Unsinstall (without keeping prefs) & Install again Installation Things made by the first technician yesterday and by me this morning with no success: Others Adobe apps are updated and works fine GTX 1660 ti driver updated, Wacom's driver updated Hyper-V - Protection de l’exécution des données Oui Hyper-V - Virtualisation activée dans le microprogramme Non Hyper-V - Extensions de la conversion des adresses de second niveau Oui ![]() ![]() Hyper-V - Extensions du mode de moniteur des ordinateurs virtuels Oui Prise en charge du chiffrement d’appareil%s Motifs de l’échec du chiffrement de l’appareil automatique: TPM inutilisable, Liaison PCR7 non prise en charge, L'interface du test de sécurité du matériel a échoué et l'appareil n'est pas en veille moderne., Détection de bus/d’appareils compatibles DMA non autorisés, Désactivé par la stratégie, TPM inutilisable ![]() Sécurité basée sur la virtualisation Désactivé Périphérique de démarrage \Device\HarddiskVolume3Ĭouche d’abstraction matérielle Version = "2.1533" État du démarrage sécurisé Non pris en chargeĬonfiguration de PCR 7 Liaison impossible Version du BIOS/Date Hewlett-Packard J61 v03.18, įabricant de la carte de base Hewlett-Packard Nom du système d’exploitation Microsoft Windows 10 ProfessionnelĪutre description du système d’exploitation Non disponibleįabricant du système d’exploitation Microsoft Corporation
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